What if my item is lost?Updated 2 months ago

If your order was never delivered and/or appears to be lost in transit, please contact our customer service team at [email protected] and we will promptly launch an investigation with the carrier and attempt to recover the package. Please know that this investigation can take 4-6 business days. We will do whatever we can to locate and/or re-fulfill your order. 

If we and the carrier are unable to locate your missing package, we will issue a full refund and cover the cost of the original shipping and handling. 

Note: On occasion, we have had customers receive “delivered” notifications or emails from delivery couriers due to incorrect scans. This typically means that your package could be delivered in the next few business days. However, there is also the possibility that it has been delivered to the wrong address. 

We do suggest checking with other members of your household that may have received the package and set it aside, as well as your neighbors — as miss-delivered packages are usually at a neighboring address.