Darby Creek Trading

If you have received a damaged item, we are happy to send you a replacement and/or coordinate a return shipment.&#xA0;Please use our <a href="https://darbycreektrading.com/pages/return-policy">Returns &amp; Exchanges Portal</a>, which will walk you through each step to submit a damage claim. This can be processed by entering either the email used at checkout, or your zip code, in addition to your order number or tracking number so our system can quickly locate your order.A damaged order will require you to submit photos of the damaged item for our team to review. This may take 1-2 business days to process.

If you have received a damaged item, we are happy to send you a replacement and/or coordinate a return shipment. Please use our Returns & Exchanges Portal, which will walk you through each step to submit a damage claim. This can be processed by enter

What if my item(s) is damaged?

Refunds and Exchanges

When will I get my refund?

Do you offer refunds or exchanges?

What’s your return policy?

How do I complete an exchange?

How do I complete a return?

How do I complete a return if it was shipped in multiple boxes?

Wreaths

Floral Arrangements

Garlands

Water Illusions

Floral Care

How long does shipping take?

Do you offer expedited shipping?

What if my item is lost?

How do I track my order?

Shipping and Delivery

Where does my order ship from?

How can I change my shipping address after placing an order?

How do I cancel an order?

General FAQ's

What if my item(s) is damaged?Updated 2 months ago